The situation
Customers could message outside working hours, while employees were not always available to respond or capture the context.
All projects
ЮПС · Sales & service
An AI assistant handles inquiries in Bitrix24
Integrated an AI assistant into Bitrix24 chat. It asks clarifying questions, records context and stops when a human joins.
What we built
Integrated an AI assistant into Bitrix24 chat. It asks clarifying questions, records context and stops when a human joins.
The result
Incoming conversations can be handled after hours, and managers receive the details collected by the assistant.
Products
Next project
Managing a team of AI agents